Frequently Asked Questions FAQ
Updated: 1 July 2023
How does Starbucks Rewards™ program work?
You automatically join the Starbucks Rewards™ program after you make an account and/or your Starbucks Card is registered. In this program there are 2 tiers:
Green Tier – You get this status automatically after you register.
Gold Tier – You get this status automatically after you’ve earned 300 Stars in 1 year period since you earned your first Star. To maintain your Gold status, you need to earn another 300 Stars in the following year.
What is a Star?
Star – You will get 1 Star for every multiplication of Rp5.000,- spent using registered Starbucks account balance OR by spending Rp10.000,- using other method of payment (cash/debit card/credit card/QRIS/other electronic money) at all Starbucks Indonesia stores.
How do I start earning a Star?
Simply pay with your registered Starbucks Card or from Starbucks®Indonedia mobile app every time you purchase in any Starbucks locations in Indonesia.
What is the benefit for Green Member?
Green member in Starbucks Rewards™ can get:
- Selected Core Rewards by redeeming your Stars:
- 25 Stars for Free Selected Add-On: Espresso Shot/ Syrup/ Sauce
- 50 Stars for Free Tall size Brewed Tea/ Brewed Coffee/ Butter Croissant
- 100 Stars for Free Tall size any Handcrafted Beverage/ any Food/ VIA Ready to Brew 3CT
- Birthday Treats on your birthday:
- 25 Bonus Stars
- Birthday Cake Reward
- 2x Stars on your transaction
See Terms and conditions for more details
What is the benefit for Gold Member?
Gold member in Starbucks Rewards™ get all Green members benefits with extra privileges:
- Additional selected Core Rewards by redeeming your Stars:
- 100 Stars for a Free up to Grande size any Handcrafted Beverage/ any Food/ VIA Ready to Brew 3CT
- 200 Stars for a Free selected Core Whole Bean
- 400 Stars for a 25% off selected Merchandise
- Up to 50 Bonus Stars on Birthday
- Invitation to attend special events
- Monday Double Stars on every Monday each month
- More offers throughout the year
How do I start earning a Star?
Simply scan your registered Starbucks Card or scan your Starbucks Rewards account barcode from Starbucks®Indonedia mobile app every time you purchase in any Starbucks locations in Indonesia.
What is Monday Double Stars?
It’s an exclusive offer only for members who reach the Gold status membership before Monday. The number of Stars you earn from every purchase on Monday using a registered account Starbuck Card balance at Starbucks Indonesia stores will be multiplied by 2 (two). Starbucks Card activation / top-up transaction is not eligible for this offer.
What is Bonus Star? How to get Bonus Star?
Bonus Star is an additional Star that you might be eligible to earn by completing certain criteria. Periodically, there will be an opportunity to earn Bonus Stars through various and exclusive offers.
What is Bonus Reward? How to get Bonus Reward?
Bonus Reward is an additional Reward that you might be eligible to earn by completing certain criteria. Periodically, there will be an opportunity to earn Bonus Reward through various and exclusive offers. Bonus Reward validity period may vary from one offer to another.
Will I get my Birthday Reward if I register my card on my birth date?
No you won’t, you have to register your card for minimum 1 month before your birth date to enjoy the Birthday Reward. You will get the Birthday Reward in the following year and every year thereafter.
Are all Starbucks Cards eligible for Starbucks Rewards™ benefits?
Only registered Starbucks cards can collect Stars and Rewards. If you have more than one registered Starbucks Card on your account, all Stars and Rewards earned will accumulate in one registered account
How to redeem a Reward in-App?
To redeem a Reward in-App, first you must log-in to your Starbucks account > choose button Redeem ☆ > choose your Reward options by click on use xx ☆ until show redemption succeed prompt > then your new Reward will automatically add under button Rewards details
How to redeem a Reward in-store?
To redeem a Reward in-store, first you must scan your Starbucks Rewards account in Starbucks App or scan your registered Starbucks Card in our cashier, and then tell our Barista the name of Reward you want to redeem. Reward redemption only valid for in-store transaction.
Is it allowed to redeem Rewards in-store using other payment methods?
Actively per 22nd of February 2023, you are allowed to use any method of payment to redeem any kind of Reward you have at all Starbucks Indonesia stores.
If I make a partial payment with my Starbucks Card, will I earn Stars on the product I buy?
Yes, you can split payment on a transaction using Starbucks balance (as your main method of payment) and any other method of payment (cash/ credit card or debit card). You will still earn Stars on your purchase.
Does the Reward have a validity period?
Yes, the validity of your Core Reward is 1 month from the date you redeem the Stars (timestamp apply).
Does the Star have a validity period?
Yes, the validity period of your Star is 12 months from the date you earn each Star.
How can I find out the validity period of my Reward?
You can see the validity period of your Reward by logging in through Starbucks® Indonesia mobile app > click “Reward Details” > click “View History”
What is a Starbucks Card?
Starbucks Card is a stored value card that you can use as a payment form at any Starbucks in Indonesia. You must activate and register your Starbucks Card to join the Starbucks Rewards™ program to get access to Starbucks Rewards™ features and benefits.
How can I activate a Starbucks Card?
You can activate the Starbucks Card in all Starbucks stores in Indonesia (except at Starbucks in airports) by loading the initial balance with a minimum of Rp 100.000 and a maximum of Rp 2.000.000 in your Starbucks Card. There is no administration fee or fee for usage.
How do I register my card?
Download Starbucks® Indonesia mobile app or visit www.starbucks.co.id/card to create an account and register your card. You'll need your card with you and follow the instructions to register your card.
How many Starbucks Card can be registered?
You can register all your cards by logging in online or with the Starbucks® Indonesia mobile app through “Add Card” function. There is no maximum number of Starbucks cards that can be registered on your account.
What can I purchase using my Starbucks Card?
The Starbucks Card can be used to purchase anything in our store from your favorite beverage, food to the latest merchandise.
How can I find out the balance in my Starbucks Card?
Once you have registered your card through Starbucks® Indonesia mobile app or by logging on to www.starbucks.co.id/card, you can check your balance in your card. Additionally, your remaining card balance is printed on the receipt after every transaction or you can ask our cashier to check your balance.
How do I top up my Starbucks Card?
You can top up your Starbucks Card at any Starbucks location in Indonesia (except stores at the airport) with cash and debit or through “Top Up/ Reload” feature that can be accessed from Starbucks® Indonesia mobile app and www.starbucks.co.id/card.
What is Virtual Account? How to top-up my Starbucks Card using Virtual Account?
Virtual account is a destination account created by selected bank and is intended to top-up the balance of certain Starbucks Card from specific account. This can be done by log-in to your account through www.starbucks.co.id/card or Starbucks® Indonesia mobile app, select "Top Up / Reload", select “nominal number”, select "payment confirmation", select “bank and payment method” and follow the payment instructions.
Can I load or top up a Starbucks Card with another Starbucks Card?
No, you cannot load or top up a Starbucks Card with another Starbucks Card.
Can I pay using multiple Starbucks Cards in one transaction?
No, only one Starbucks Card may be used in a single transaction.
Can I reuse my Starbucks Card?
Definitely! Your Starbucks Cards are reloadable and reusable. You can top up your Starbucks Card with cash or debit card in any of our stores in Indonesia (except Starbucks store in Indonesia airports).
Can I return a Starbucks Card that I have purchased or received as gift recently and request for a refund?
No you can’t. All Starbucks Card purchased or received are non-refundable and not exchangeable for cash.
How does Starbucks protect my privacy after I register my Starbucks Card?
Can I update my personal particulars on my Starbucks Card?
Yes, you can view or update your personal particulars (except for birth date and email address) through Starbucks® Indonesia mobile app or by logging in on www.starbucks.co.id/card. If you experience problems in updating your data, please contact Customer Care (021) 1500 078.
Will my Starbucks Card be recognized at all Starbucks stores?
The Starbucks Card is accepted at all Starbucks locations in Indonesia. For further details please visit www.starbucks.co.id/card
Can I purchase a Starbucks Card in Indonesia and use it in another country?
Starbucks card issued in Indonesia can only be used at Starbucks outlets in Indonesia. Vice versa, we are unable to perform any transactions, including top-up, when using a Starbucks Card from another country.
When using my Starbucks Card, will I still get a discount if I bring my Tumbler/Mug when buying a drink?
Yes, you will still receive a discount on your beverage with using your own Tumbler/Mug.
What should I do if my Starbucks Card is lost, stolen or damaged?
If the card has been registered, you can deactivate and protect your balance. It's easy; just go through the Starbucks® Indonesia mobile app or log in to your account at www.starbucks.co.id/card and then click the "Report Loss of Card" menu. If you experience technical problems, please contact Customer Care at (021) 1500 078.
After the lost card is deactivated, you can activate a new card at the nearest Starbucks store then add a new card to the same account through the Starbucks® Indonesia mobile app or by logging in on www.starbucks.co.id/card and choose "Add Card" menu. After the card has been added successfully, please contact Customer Care at (021) 1500 078 for assistance in transferring the balance from the lost card to the new card. Please note, Starbucks Indonesia does not provide replacement of your lost, stolen or damaged Starbucks Card .Only the remaining balance can be transferred to a new card.
I want to ensure the balance on my account is safe and not misused. What can I do?
Your balance is safe, as long as you do not inform your Starbucks card number or password to another party. We encourage you to periodically change your password for better security and convenient while using Starbucks card.
If Starbucks outlets experience system / offline interference, can I make transactions with Starbucks Cards and get Star?
When there is a system / offline disruption, you still get Star according to your purchase amount when the system is back online. You will be asked to make transaction using other method of payment than Starbucks balance and include scan your barcode / Starbucks Card during the transaction.
STARBUCKS® INDONESIA MOBILE APP
What benefit can I get when I use Starbucks® Indonesia mobile app?
With Starbucks® Indonesia mobile app, you will get all the benefits of Starbucks Card and also:
- monitor the number of Stars and Rewards that you have collected
- get the latest product and promotional information
- events information that are running at Starbucks
- see menu available in Starbucks
- find the nearest Starbucks outlets from your location
- see your transaction list
- inbox message containing information of Starbucks special offers
- make payments at Starbucks outlets through the mobile app
- and many more benefits..
What is mobile payment? How to use it?
Mobile payment is a feature in Starbucks® Indonesia mobile app that allows you to make payment from your Starbucks Card in our stores. Once you are logged in, simply tap ‘Pay’ to make a payment.
How do I change my primary card on the App?
Tap ‘Pay’ menu, choose the card you want to select as your primary card, tap ‘Set as default card’.
I forget my Starbucks App payment passcode, how to reset my passcode?
You can reset your passcode by signing out from Starbucks app and then signing back in and create new passcode once you’re logged in.
How do I delete a Starbucks Card in the App?
Starbucks Card cannot be deleted from the App. If your card is stolen or damaged, you can report it to our Customer Care at (021) 1500 078.
Terms & Conditions Details
Details of Terms & Conditions are available on our website at www.starbucks.co.id. Use of the Starbucks card constitutes acceptance of the Terms & Conditions. Starbucks Indonesia reserves the right to add or change the Terms & Conditions at any time without prior notice. By using Starbucks card, you are automatically agreeing to the applicable Terms & Conditions.