Privacy Notice

Updated 3rd April 2024

This Privacy Notice describes the types of personal information that Starbucks collects, how we use it, how and when it may be shared, and the rights and choices you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your information. Our goal is to help you understand how we use your information to improve our products, services, marketing, and interactions with you, as part of our commitment to maintaining your trust. Thank you for taking the time to read and understand our data and privacy related practices.

By continuing to use Starbucks Services you acknowledge this Privacy Notice and agree to our Terms of Use and other important policies, all available on our Online Policies page.

You may skip to the specific sections of our Privacy Notice by selecting any of the sections listed below.

Applicability and Scope
This Privacy Notice ("Notice") applies to the website located at, Starbucks ID mobile applications, and any other websites or applications associated with Starbucks brands or products that direct the viewer or user to this Notice. In this Notice, the terms "Starbucks," "we," and "us" refers to PT Sari Coffee Indonesia (“Starbucks”). The term “your device" refers to any computer, tablet, smart phone or other device you are using to access our websites or to operate the Starbucks mobile applications. Websites that are owned and operated by Starbucks may contain links to websites that are owned and operated by other companies. This Notice does not apply to websites and services that are owned and operated by third parties.

Updates to this Privacy Notice
This Notice went into effect on the date noted at the top of this webpage. We may update this Notice from time to time. If we make material changes, we will post the updated Notice on this page and change the date at the top of this Notice webpage. We encourage you to look for updates and changes to this Notice by checking this date when you access our websites and mobile applications. We will notify you of any modifications to this Notice that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.

Information We Collect
As you use our websites and mobile applications or visit one of our stores, we collect information about you and the services you use. The information we collect falls into three different categories: (1) information you give us; (2) information we collect from you automatically; and (3) information we collect from other sources. Some examples of when we collect this information include when you browse one of our websites; create a Starbucks account; use our website or mobile application to reload a Starbucks Card; or participate in a survey or promotion.
  1. Information You Give Us  
    Some information we collect is provided when you use our services. This may include your first and last name, username, password, email address, phone number, financial account information such as a credit card number, birthday, demographic information (such as your gender), and any other information you give us. You may also permit us to access information directly from your device, such as information in the “contacts list".  
  2. Information We Collect Automatically
    Some information is collected by us automatically, including when you access our websites, download and use our Starbucks mobile applications or otherwise use our services or install our applications. This information includes:
    • Purchasing Information – We may collect information about your transactions in our stores, on our websites or via our Starbucks mobile applications including what products you purchase, how frequently you purchase them and any rewards or promotions associated with a purchase
    • Device and Usage Information –We may collect information about your browser or device. This information may include the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, your device and mobile ad identifiers, the website that referred you to our website, the web pages you view (including the date and time you viewed them), the services or functionality you access or use (including the date and time of your access or use), and the subject of the ads you click or scroll over. To collect this information, we use cookies, web beacons and similar technologies.
    • Location Information –We may collect information about the location of your device, including GPS location, for purposes of enhancing or facilitating our services, such as enabling the functionality of our websites or mobile applications that provide you with information about stores near you, enabling you to remotely order and pay for our products and services, or have certain Starbucks products delivered by a third-party vendor. We may also use information about the location of the device you are using to help us understand how our websites, mobile applications, and other services and functionality are being used and to deliver more relevant advertising.
  3. Information We Collect from Other Sources of Information
    In addition to the information we receive from you, we may also receive the information mentioned above from other sources including advertising partners, co-sponsors, internet service providers, data analytics providers, operating systems and platforms, social networks, other companies or organizations and publicly available sources.  For example, if you access any social media or similar services directly related to Starbucks that requires you to login or to share information about your experience with others, we may collect information from these third-party services. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.
How We Use Your Information
We may use your information for business purposes, including to provide the products and services you request, to perform customer service functions, for security and fraud prevention, for marketing and promotional purposes, and to perform website and mobile application analytics.  We may use the information we collect about you to:
  1. To Provide Our Services – We may process your information when you access or use the Starbucks Services, including to:
    • process or fulfill orders and transactions;
    • maintain and service accounts;
    • support and improve our loyalty programs, such as Starbucks® Rewards;
    • deliver personalized messages and promotions;
    • debug to identify and repair errors that impair existing functionality;
    • facilitate the functionality of our websites and mobile applications; 
    • process payments; and
    • customize experiences and personalization when you are in and around our stores, if you have given permission for location sharing.
  2. To Communicate With You – We may process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests, including to:
    • provide customer service, including when you interact with our customer service agents through
    • emails, calls and other channels requests for information;
    • communicate with you about orders, purchases, returns, services, accounts, programs, or contests;
    • send you personalized promotions, content, and special offers;
    • communicate with you about our brands, products, events, or other promotional purposes;
    • provide important product safety information and notice of product recalls.
  3. For Research, Development, and Improvement of Our Services – We want to ensure that our website, mobile applications, and services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain personal information, including to:
  4. To Enforce our Terms, Agreements, or Policies – To maintain a safe, secure, and trusted environment for you when you use our websites, mobile applications, and other services, we may use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.
  5. To Comply with Applicable Laws – We may be required to process certain information under certain laws and regulations, such as :
    • maintain appropriate records for internal administrative purposes; and
    • comply with applicable legal and regulatory obligations, such as the information monitored by the BI (Bank Indonesia) and respond to lawful governmental requests, as needed.
  6. Targeted Advertising – We may process your information to provide you with targeted advertising and offers and promotions that you may be interested in.
  7. With Your Consent – We may process certain information in order to fulfill any other business or commercial purposes with your consent.

How We Disclose Your Information
We may disclose your information as needed to fulfill the purposes described in this Privacy Notice with the following circumstances:

  1. When We Work Together – We may share information between and among PT Sari Coffee Indonesia, its subsidiaries, Starbucks Corporate USA and affiliated companies for purposes of management and analysis, decision making, and other business purposes. For example, we may share your information with our subsidiaries and affiliated companies to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings.
  2. When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, analytics services, or conducting academic research.
  3. When We Work on Business Transactions – If we become involved with a merger or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
  4. When Sharing Helps Us Protect Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Starbucks or our customers or partners.
  5. When We Work with Marketing Service Providers – We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes.
  6. When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
  7. When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites and mobile applications in a manner that does not identify you or may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.
  8. When You Post on Our Websites – If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your username.

Cookies, Web Beacons and Similar Technologies
We and others may use a variety of technologies to collect information about your device and use of our websites and mobile applications. These technologies include cookies, web beacons, java scripts, entity tags, and HTML local storage. Most web browsers can be programmed to accept or reject the use of some or all of these technologies, although you must take additional steps to disable or control other technologies. For more information on exercising your preferences in relation to cookies and similar technologies, please see the section of this Notice titled “Your Choices & Rights.

  • Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period ("persistent cookies"). Cookies contain information that can later be read by a web server.

You may be able to reject cookies, web beacons, entity tags and HTML5 local storage by adjusting the appropriate settings in your browser. Each browser is different, but many browsers have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed or allow you to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser.

  • Adobe Flash Player Technology – We allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. You cannot remove Flash cookies simply by changing your browser settings. If you would like to limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website:
  • Web Beacons – Web beacons are small, transparent images that are embedded in web pages, applications, and emails that are sometimes called “clear gifs," “single pixel gifs", "page tags" or “web bugs." We use web beacons to track the web pages you visit, to test the effectiveness of our marketing, and to find out if an email has been opened and acted on.
  • Java Scripts – Java scripts are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.
  • Entity Tags – Entity Tags are HTTP code mechanisms that allow portions of websites to be stored or “cached" within your browser and validates these caches when the website is opened, accelerating website performance since the web server does not need to send a full response if the content has not changed.
  • HTML5 Local Storage – HTML5 local storage allows data from websites to be stored or “cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited. These and similar technologies are used for the following purposes:
  • Services and Functionality – Some of these technologies are required to allow you to access and use our websites or mobile applications and the various services and functionality we offer. Without these technologies, some of the services and functionality on our websites and mobile applications would not work properly.
  • Performance Monitoring – Some of these technologies help us analyze and estimate traffic and assess the volume of use of services and functionality on websites and mobile applications. They show us how visitors and customers interact with our digital properties, whether there are any errors, the degree to which certain web pages, applications, services or functionality are accessed and used and how they are performing or operating. When these technologies are used for performance monitoring, no information that identifies you is collected.
  • User Convenience – Some of these technologies enhance the ease of use of our websites and mobile applications and the services and functionality they make available by accelerating load and refresh times and remembering information that you have provided on prior visits to our websites or when you last used a website or mobile application service or functionality.
  • Marketing – Some of these technologies are used to tailor your experience on our website, within our mobile applications, or across your applications or devices by controlling the promotions, advertisements and other marketing messages that may appear when you access or use these or other digital properties.

Taken together, these technologies help us learn which services and functionality you are using and how you are accessing information about us. We may use this information to personalize your visit to a website or use of a mobile application or to send you relevant promotions and advertisements.

How We Protect Your Information
Starbucks uses reasonable technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.

Starbucks stores information as reasonably necessary and proportionate to accomplish the purposes identified in this Notice based on criteria such as the length of time we need to provide the services to you, and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements. Our retention of your information is governed by applicable law.  

The personal information that you provide us is stored and processed on servers owned by Starbucks and other companies located outside of the country or jurisdiction where you are located. Regardless of the company or person who processes your information and where it is processed, we will take steps to transfer and protect your information through appropriate safeguards in accordance with applicable data protection laws and this Notice.

Children's Privacy
We do not intend for our websites or online services to be used by anyone under the age of 13. We do not knowingly collect, sell, or share information of consumers between the ages of 13 – 16.  If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately as described in the “Contact Us” section of this Notice. For more information, please see our Terms of Use.

Starbucks Wi-Fi
Many Starbucks stores support providing you access to wireless internet (WiFi) at no charge. For any such WiFi access, please carefully review the terms of use listed on the activation page prior to accepting and connecting.

Your Choices & Rights

  1. Your Choices
    • Location Services – In order to use certain Starbucks Services, such as mobile order and pay (“MOP”) and location-based services and technology, you must either (a) enable “location services” in the Starbucks App; and/or (b) set the permissions in your mobile device to allow communication of this information.

    Precise geolocation may be used to fulfill services and application functionality you choose to engage with. You can manage the use of that personal information at any time in your device settings. For most mobile devices, you can disable the collection of this information by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information.

    If you have any questions about how to prevent Starbucks from collecting your geolocation, we recommend you contact your mobile device service provider or the device manufacturer. Certain Starbucks App features and some Starbucks Services may not work properly without information about your location. You can re-enable the collection of geolocation information, at any time, by turning on location services on your device.
    • Email Communications, Push Notifications, and In-App Messages – The Starbucks App allows all users to set preferences for receiving promotional email communications from Starbucks, receiving push notifications on your device, and receiving inbox messages.
    Please note as well that you may opt-out of receiving email communications by informing us of your preference at the time you sign up for a Starbucks account, or at any time by modifying your promotional preferences online in your account’s profile management section or following the opt out instructions in the promotional emails we send you by clicking the “unsubscribe” link included in the email.
    Our mobile app also allows for the delivery of “push notifications", you can also opt out of receiving these notifications by toggling the “Notifications" switches within our mobile applications to "off". By downloading and using our mobile application, you may receive promotional messages, offers, news and information about Starbucks or our business partners within the mobile application itself. These “in app" messages are part of our mobile application’s functionality and cannot be turned off. If you do not want to receive “in app" messages, offers, news and information, do not download or use our mobile application.
    If you use the Starbucks App features described above, you consent to the transmission of your user information to Starbucks and/or its agents, and authorize Starbucks and/or its agents, to record, process, and store such user information as necessary for administering the Starbucks App features and for purposes described in this Notice.
  2. Your Rights
    Upon request we will provide you with information about whether we hold any of your personal information. You may access, correct, or remove your personal information by visiting As required by law for taxes and other record keeping purposes, we are unable to completely delete an account. You may be entitled to certain rights with respect to your personal information, as described below.
    • Right to Know – You may have the right to know what personal information the business has collected about you, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it.
    • Access and Data Portability – Subject to certain exceptions, you may have the right to request a copy of the personal information that we collected about you during the 12 months before your request.
    • Deletion – You may have the right to request that we delete information that we collected from you and retained, subject to certain exceptions.
    • Correct Inaccurate Information – You may have the right to request that we correct inaccuracies in the personal information we maintain about you.  You may also correct information about you for Starbucks Rewards in the Starbucks App.
    • Targeted Advertising – We do not sell your information for monetary or valuable consideration.  You may have the right to opt-out of having your personal information shared for purposes of targeted advertising.
    • Sensitive Information – Companies who collect, use, and disclose your sensitive personal information for purposes other than to provide you with goods or services are required to provide you with the right to limit the use and disclosure of your sensitive personal information by providing a “Limit the Use and Disclosure of My Sensitive Personal Information” link. Starbucks only collects, uses, and discloses your sensitive personal information to provide services to you, therefore Starbucks is not required to provide this link.
    • Appeals – You may appeal our decision with respect to a request you have submitted by contacting us as described in the “Contact Us” section below.
    • "Do Not Track" Technology – Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.
Starbucks® Rewards Personal Information Collection, Uses & Account Deletion
Starbucks® Rewards is a loyalty program in which Starbucks endeavors to reward and thank loyal customers for patronizing our business and purchasing Starbucks products.  Starbucks® Rewards members opt in by signing up for Rewards online or through the Starbucks App and are able to earn and accumulate "Stars" that can be redeemed for Starbucks® Rewards benefits at participating Starbucks stores. If you would like to become a Starbucks® Rewards member, please see the Starbucks® Rewards Terms of Use available at

  • Collection and Uses of Personal Information in Starbucks® Rewards   
    Starbucks collects and uses the categories of personal information described in the “Information We Collect” section, including information you voluntarily provide us (such as your name and email), information we collect automatically, and information from other sources to operate the Starbucks® Rewards loyalty program, including to send you promotions, content, and special offers and the other uses described in this Notice.  We work with many service providers and business partners to offer the benefits of our Starbucks® Rewards loyalty program.  Those partners may fall into the following categories: delivery partners, Starbucks global licensees, subsidiaries, and affiliated companies, and our service providers and business partners.  You can learn about the business partners with whom we share your information by referring to the “How We Disclose Your Information” section.  Starbucks does not assign monetary value for the information we collect through the Starbucks® Rewards loyalty program when sending email communications.  You may opt out of receiving commercial email communications at any time by adjusting your Starbucks online account settings, or by clicking the “unsubscribe” link included within any commercial email we send you.
  • Deletion of Starbucks® Rewards Account
    Participation in Starbucks® Rewards is voluntary, and you may withdraw from the loyalty program or request to delete your Starbucks® Rewards account at any time by visiting the Profile section in the Starbucks App and requesting a deletion of your information by selecting Account Closure or by calling our Starbucks customer service. Please note that all account deletion requests are final and irreversible once processed, you will no longer have access to your Starbucks Rewards account, but you can otherwise continue to use the Starbucks app as a non-registered user. All the information, points (stars) and rewards or benefits associated with your deleted account will not be accessible or recoverable, including your account history and Starbucks card balance. As previously shared, to communicate and provide services to you through the Starbucks® Rewards loyalty program, we need to use your personal information. Therefore, if you choose to delete your personal information from Starbucks® Rewards, we can no longer provide you with services through this loyalty program.

Based on our reasonable and good faith estimate, we receive value from Starbucks® Rewards in increased customer loyalty and patronage, though any value will vary by Starbucks® Rewards member depending on purchases made, which offers a member takes advantage of, and many other factors.

Contact Us
We welcome your questions, comments, and concerns about privacy. You can contact Starbucks Customer Service by phone at (021) 1500-078, or by email at:

Operation hours: Monday to Friday 9am – 6pm, GMT+7 and Saturday 9am – 3pm, GMT+7

Closed on Sudays and public holidays.