Starbucks Card Terms & Conditions 

Updated: 1 November 2023 

This Starbucks Card Agreement ("Agreement") is between you and PT Sari Coffee Indonesia (“Starbucks”) ("we" or "us") and describes the terms and conditions that apply to your Starbucks Card. By buying, loading or using your Starbucks Card, you agree to these terms. 

About Your Starbucks Card 

We issue the Starbucks Card to you. It allows you to load monetary value in Indonesian Rupiah currency onto your Starbucks Card for use at participating Starbucks stores in Indonesia. The Indonesian Rupiah value that you load onto your Starbucks Card is a prepayment for the goods and services of participating stores. 

The balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card is closed loop, registered to and monitored by Bank of Indonesia. 

We offer the Starbucks Card to make it easier for you to shop with us and to make your relationship with us more rewarding. Unless otherwise required by law or permitted by this Agreement, the Indonesian Rupiah value on your Starbucks Card is non-refundable and may not be redeemed for cash. All Starbucks stores in Indonesia accept your Starbucks Card. 

When you register your Starbucks Cards with the Starbucks Rewards® program, you will also apply to Terms of Use.

Loading Value on Your Card 

You can load monetary value (or Top-Up) on your Starbucks account balance (either via a physical Starbucks Card / E-Card on Starbucks Indonesia app) denominated in Indonesian Rupiah currency. In order to make a Top Up transaction in your Starbucks Card, you are given the option to do it offline by visiting the nearest Starbucks store and can also be done online through our website or a Virtual Account (Virtual Account) available in your Starbucks ID Mobile App.  

Initially you may not have more than IDR 2,000,000 in value on any of your Starbucks Cards at any time, and no more than IDR 20,000,000 may be associated with any one Starbucks Card in a single month. This means that the activity on any one of your Starbucks Cards cannot exceed IDR 20,000,000 over the course of a month. There is a minimum amount that you may load on any Starbucks Card at any given time, and that amount is typically IDR 100,000. We may change any of these amounts at any time without notice to you. 

To be able to save a larger balance in your account and Starbucks Card, you need to go through the KYC (Know Your Customer) process to upgrade (upgrade) your account status to a Premium account. Thus, you can save a maximum balance of IDR 20,000,000 (twenty million rupiah) into your Starbucks ID account and the activity on any one of your Starbucks Cards will be upgraded to a maximum of IDR 40,000,000 over the course of a month.

All amounts loaded onto your Starbucks account balance are denominated in Indonesian Rupiah and the Starbucks Card is only valid for transactions in all participating Starbucks stores in Indonesia. 

Payment Transaction 

As a member who enjoys the benefits of Starbucks Rewards, you are required to scan your Starbucks account barcode before transacting any purchase or any Reward redemption using your Starbucks account balance all the time. However, now at participating Starbucks stores you can earn Stars based on the value of your purchase at the rate of one (1) Star for every Six Thousand Indonesian Rupiah (6,000 IDR) spent using your registered Starbucks Card / Starbucks account balance OR you can earn (1) Star for every Twelve Thousand Indonesian Rupiah (12,000 IDR) spent using other methods of payment or through delivery orders via the GrabFood app. 

IIf you have insufficient balance when transacting, it is recommended for you to top up your Starbucks Card prior to your purchase. Re-loading your balance or Top-up’s can be done in-store or online through the Starbucks Indonesia mobile application. It is not suggested, nor is it in the best interest of a registered member to make partial payments with a Starbucks Card and a different payment method simply due to the lesser star value they will get if a member uses another method of payment and also to avoid the occurrence of combined promotions. 

Promotional Programs 

From time to time, we may, in our sole discretion, run promotional programs associated with the Starbucks Card program ("Promotions"). Such Promotions are subject to these terms, as well as additional terms as indicated in connection with the Promotions. We reserve the right to modify the terms and conditions of any Promotion at any time, including and up to terminating the Promotion. 

Receipts and Transaction History 

When you use your Starbucks Card, we will provide a receipt if you request one. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. Please check your online transaction history regularly to ensure that your transaction history and account balance are correctly recorded. You can check the balance of your Starbucks Card via the Starbucks Mobile App or website to review your recent transactions on your Starbucks Card. . 

Billing Errors, Corrections 

We will correct the balance of your Starbucks Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you wish to dispute any transaction or correction that has been applied to your Starbucks Card, please call Customer Service at (021) 1 500 078. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us with sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question. 

Fraud Associated with Your Starbucks Card or Card Balance 

We will not accept any Starbucks Card or will limit use of any Starbucks Card or Starbucks Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk.  

Registration, Liability for Unauthorized Transactions 

To register your Starbucks Card, you can do this through the “Add Card” feature on the Starbucks ID Mobile App or please visit our  website. When registering for or purchasing a Starbucks Card, you agree that you will: (i) provide complete and accurate information about yourself; and (ii) update such information if it changes. If you do not provide or update such information, or if we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your Starbucks Card. If you believe your Starbucks Card has been disabled in error, please call (021) 1 500 078. You are responsible for: (a) the accuracy of all information that you provide to us; and (b) maintaining the confidentiality and security of your Starbucks Card information. All of your Starbucks Cards can be activated and registered for use in your Starbucks Rewards® account, but you may only maintain one (1) such account at any time. 

You should treat your Starbucks Card like cash and not disclose your account and Starbucks Card information to anyone. As stated previously, the balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card is Closed Loop, registered to and monitored by the Bank of Indonesia. 

If your Starbucks Card or Starbucks Card information is lost or stolen, anyone who obtains possession of either may use your Card. You are responsible for all transactions on your Starbucks Card, including unauthorized transactions. However, if your Starbucks Card is lost, stolen or destroyed, your Starbucks Card can be replaced with the balance remaining on it at the time you contact us, but only if you have previously registered it with us. 

If your registered Starbucks Card becomes lost, stolen or damaged, contact us immediately by calling (021) 1 500 078. Your registered Starbucks Card balance is protected from the time you notify us. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on a replacement Starbucks Card. 

Inactive account (Dormant) 

When Starbucks Card is registered, the status will remain “active” with balance that can be used any time even though no transaction is recorded for more than 12 months. Activities such as top-ups, adding newly activated cards or in-store transaction fall under the definition of financial activities. 

Deactivating an Account 

Without notice, Starbucks reserves the right to suspend any Starbucks Card and/or terminate your account and/or your participation in Starbucks Rewards program if Starbucks determines in its sole discretion that you have violated these Terms of Use: you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Starbucks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. If your participation in Starbucks Rewards is terminated, then all accumulated Stars in your account are voided. 

Starbucks also reserves the right to “unregister" and make ineligible for the Starbucks Rewards program any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactive is defined as no Stars earned. If your Starbucks Card or account is unregistered or rendered inactive, then all accumulated Stars in your account are voided. 

Users Right for Account Termination 

You have the right to close your account at your own request by sending an email regarding the account closure to the following email address: customer.care@starbucks.co.id. You are then required to submit the necessary documents, including Photo ID (KTP/KITAS), Selfie Photo with ID, and Stamped Account Closure Form that has been signed by the user, and will need to wait for the verification and validation process from our Customer Care. Upon an account closure, you can immediately submit a withdrawal request if there is still any balance left in your Starbucks Card or account. 

Service Fee 

Currently there are no membership fees associated with Starbucks Rewards, but at any time we may charge a service fee for the offline use of Starbucks Card in any Starbucks Indonesia stores or using the Starbucks Indonesia App through online. This service is not limited to top-up Starbucks Cards balance, the redemption of Rewards, and other related activities. Information about the charges of the service fee will be communicated via the website or other media channel at any time. 

Privacy Statement 

Please read Starbucks Privacy Policy carefully to understand how Starbucks collects, uses and discloses information about customers, how to update or change your personal information and how we communicate with you. 

Changes to This Agreement 

We may amend this Agreement at any time. We will post the amended Agreement to our website and for a period of thirty (30) days after we post the amended Agreement, we will also post a notice on our website stating that the terms of this Agreement have changed. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised Agreement to our website. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. You are deemed to accept the changes, additions or deletions if: (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice; or (2) you use any of your Starbucks Cards after such notice period. If you notify us that you do not accept the changes, additions or deletions, we will cancel your Starbucks Cards and refund any remaining balance to you. 

Governing Law – Indonesia 

This Agreement shall be governed by and construed in accordance with the laws of Indonesia. 

Assignment 

We may assign all or part of this Agreement without notice to you. We are then released from all liability. You may not assign this Agreement without our prior written consent and any attempted assignment will be void. 

Summary of Benefits & Risks 

Benefits: 

1. You can use the Starbucks Card and the Starbucks Rewards application to make shopping transactions at all participating Starbucks stores.
2. You have the right to follow the promotional policies run by us in accordance with the applicable requirements.
3. You can contact our official Customer Service at (021) 1-500-078 for questions regarding Starbucks Card or complaints. 

Risks 

1. You agree that you will :

      (i) Provide us with complete and accurate information about yourself.

      (ii) Update the information if it changes

If you do not provide or update such information, or if we have good reason to suspect that you have not provided or updated such information, we reserve the right, in our sole and absolute discretion, to deactivate your Starbucks Card.

2. You are responsible for maintaining the confidentiality and security of your Starbucks Card and account information. We will never ask for password, OTP (one time password), PIN/Passcode and barcode information for any reason. If you do not provide or update such information, or if we have good reason to suspect that you have not provided or updated such information, we reserve the right, in our sole and absolute discretion, to deactivate your Starbucks Card.

3. You must treat your Starbucks Card like cash and not disclose your Starbucks Card account and card information to anyone. We are not responsible for any losses resulting from negligence on the use of Starbucks Card account and card information. 

4. If your Starbucks Card is lost or information about your Starbucks Card is stolen, anyone who has both can use your card. You are responsible for all transactions on your Starbucks Card, including unauthorized transactions. 

5. You can contact our authorized Customer service immediately if your registered Starbucks card is lost, stolen or damaged and does not respond to other services that cannot be guaranteed. 

6. We will not accept any Starbucks Card or will limit the use of a Starbucks Card or Starbucks Card balance, if we reasonably believe that such use is unauthorized, fraudulent or unlawful, and we deem such an action appropriate to limit the risk. 

Inquiries or Questions 

If you have any questions regarding this Agreement or your Starbucks Card, please visit our  website or by calling (021) 1 500 078.

SYARAT DAN KETENTUAN

Updated 1 November 2024

Perjanjian Starbucks Card ini ("Perjanjian") adalah antara Anda dan PT Sari Coffee Indonesia ("Starbucks") ("kami") dan menjelaskan syarat dan ketentuan yang berlaku untuk Starbucks Card Anda. Dengan membeli, mengisi saldo, atau menggunakan Starbucks Card, Anda menyetujui syarat-syarat ini.

Tentang Starbucks Card Anda

Kami menerbitkan Starbucks Card untuk Anda. Kartu ini memungkinkan Anda mengisi saldo dalam mata uang Rupiah untuk digunakan di gerai Starbucks yang berpartisipasi di Indonesia. Nilai Rupiah yang Anda isikan ke Starbucks Card merupakan pembayaran di muka untuk produk dan layanan di gerai yang berpartisipasi.

Saldo dalam mata uang Rupiah di Starbucks Card Anda terdaftar sebagai uang elektronik untuk melakukan transaksi pembelian di semua gerai Starbucks Indonesia yang berpartisipasi, sesuai dengan peraturan yang berlaku. Semua transaksi dalam akun Starbucks Rewards dan Starbucks Card bersifat closed loop, terdaftar, dan diawasi oleh Bank Indonesia.

Starbucks Card kami tawarkan untuk memudahkan Anda berbelanja dan membuat hubungan dengan kami lebih menguntungkan. Kecuali diwajibkan oleh hukum atau diizinkan dalam Perjanjian ini, saldo Rupiah di Starbucks Card tidak dapat dikembalikan dan tidak dapat ditukar dengan uang tunai. Semua gerai Starbucks di Indonesia menerima Starbucks Card Anda.

Jika Anda mendaftarkan Starbucks Card ke program Starbucks Rewards®, Anda juga tunduk pada Syarat Penggunaan.

Mengisi Saldo pada Kartu

Anda dapat mengisi saldo (Top-Up) pada akun Starbucks (baik melalui Starbucks Card fisik/E-Card di aplikasi Starbucks Indonesia) dalam mata uang Rupiah. Untuk melakukan Top-Up, Anda dapat melakukannya secara offline dengan mengunjungi gerai Starbucks terdekat atau online melalui situs web atau Virtual Account di aplikasi Starbucks ID Mobile.

Awalnya, saldo maksimum di Starbucks Card Anda tidak boleh lebih dari Rp2.000.000 pada satu waktu, dan tidak lebih dari Rp20.000.000 dapat terasosiasi dengan satu Starbucks Card dalam sebulan. Artinya, aktivitas di satu Starbucks Card tidak boleh melebihi Rp20.000.000 dalam sebulan. Ada jumlah minimum yang dapat diisi ke Starbucks Card kapan saja, biasanya Rp100.000. Kami dapat mengubah jumlah ini tanpa pemberitahuan.

Untuk menyimpan saldo lebih besar di akun dan Starbucks Card, Anda harus melalui proses KYC (Know Your Customer) untuk meningkatkan status akun ke akun Premium. Dengan demikian, Anda dapat menyimpan saldo maksimal Rp20.000.000 (dua puluh juta rupiah) di akun Starbucks ID dan aktivitas di Starbucks Card akan ditingkatkan menjadi maksimal Rp40.000.000 dalam sebulan.

Transaksi Pembayaran

Sebagai anggota Starbucks Rewards, Anda harus memindai barcode akun Starbucks sebelum melakukan pembelian atau menukarkan Reward menggunakan saldo akun Starbucks. Di gerai yang berpartisipasi, Anda bisa mendapatkan Stars berdasarkan nilai pembelian:

• 1 Star untuk setiap Rp6.000 yang dibelanjakan menggunakan Starbucks Card/saldo akun Starbucks ATAU
• 1 Star untuk setiap Rp12.000 yang dibelanjakan menggunakan metode pembayaran lain atau pesanan delivery melalui GrabFood.

Jika saldo tidak mencukupi, disarankan untuk mengisi ulang sebelum pembelian. Top-Up bisa dilakukan di gerai atau online melalui aplikasi Starbucks Indonesia. Tidak disarankan melakukan pembayaran gabungan dengan Starbucks Card dan metode lain karena nilai Stars yang lebih rendah dan menghindari promosi gabungan.

Program Promosi

Kami dapat mengadakan program promosi terkait Starbucks Card ("Promosi") sesuai kebijakan kami. Promosi tunduk pada syarat ini dan ketentuan tambahan yang berlaku. Kami berhak mengubah atau menghentikan Promosi kapan saja.

Struk dan Riwayat Transaksi

Saat menggunakan Starbucks Card, struk akan diberikan jika diminta, yang mencantumkan sisa saldo. Periksa riwayat transaksi online secara berkala untuk memastikan keakuratannya. Saldo dapat dicek melalui Starbucks Mobile App atau situs web.

Kesalahan Penagihan & Koreksi

Kami akan memperbaiki saldo jika terjadi kesalahan administratif. Jika Anda memiliki pertanyaan atau keberatan terkait transaksi, hubungi Customer Service di (021) 1 500 078. Berikan detail yang cukup, dan kami akan meninjau klaim Anda. Kami tidak berkewajiban meninjau kesalahan jika tidak dilaporkan dalam 60 hari setelah transaksi.

Kecurangan Terkait Starbucks Card

Kami dapat menolak atau membatasi penggunaan Starbucks Card jika diduga terjadi penyalahgunaan, penipuan, atau pelanggaran hukum.

Pendaftaran, Tanggung Jawab atas Transaksi Tidak Sah

Anda dapat mendaftarkan Starbucks Card melalui fitur "Add Card" di aplikasi Starbucks ID atau situs web. Saat mendaftar, Anda setuju untuk:

• Memberikan informasi pribadi yang akurat dan lengkap.
• Memperbarui informasi jika ada perubahan.

Jika informasi tidak lengkap atau kami curigai tidak valid, kami berhak menonaktifkan Starbucks Card. Anda bertanggung jawab atas:

• Keakuratan informasi yang diberikan.
• Kerahasiaan dan keamanan informasi Starbucks Card.

Anda hanya boleh memiliki satu (1) akun Starbucks Rewards® dalam satu waktu.

Anda harus memperlakukan Starbucks Card Anda seperti uang tunai dan tidak membagikan informasi akun maupun informasi Starbucks Card Anda kepada siapa pun. Seperti telah dijelaskan sebelumnya, saldo dalam Starbucks Card Anda yang bernilai Rupiah Indonesia terdaftar sebagai uang elektronik untuk melakukan transaksi pembelanjaan di seluruh gerai Starbucks Indonesia yang berpartisipasi, sesuai dengan peraturan yang berlaku. Semua transaksi dalam akun Starbucks Rewards dan Starbucks Card Anda bersifat Closed Loop, serta terdaftar dan diawasi oleh Bank Indonesia.

Jika Starbucks Card Anda atau informasi Starbucks Card Anda hilang atau dicuri, siapa pun yang memilikinya dapat menggunakannya. Anda bertanggung jawab atas semua transaksi yang dilakukan dengan Starbucks Card Anda, termasuk transaksi yang tidak sah. Namun, jika Starbucks Card Anda hilang, dicuri, atau rusak, kartu tersebut dapat diganti dengan saldo yang tersisa pada saat Anda menghubungi kami — dengan catatan kartu tersebut telah Anda daftarkan sebelumnya.

Jika Starbucks Card terdaftar Anda hilang, dicuri, atau rusak, segera hubungi kami dengan menelepon (021) 1 500 078. Saldo Starbucks Card terdaftar Anda akan terlindungi sejak saat Anda melaporkan kejadian tersebut. Kami akan membekukan saldo tersisa dalam Starbucks Card Anda saat laporan diterima, dan akan memindahkan saldo tersebut ke kartu pengganti.

Akun Tidak Aktif (Dormant)

Jika Starbucks Card terdaftar, statusnya tetap "aktif" selama ada saldo, meski tidak ada transaksi selama lebih dari 12 bulan. Aktivitas seperti Top-Up, aktivasi kartu baru, atau transaksi di gerai termasuk aktivitas keuangan.

Penonaktifan Akun

Starbucks berhak menangguhkan Starbucks Card/menghentikan akun/keanggotaan Starbucks Rewards jika:

• Melanggar Syarat Penggunaan.
• Memiliki lebih dari satu (1) akun.
• Penggunaan akun tidak sah, curang, atau melanggar hukum.

Akun yang tidak aktif (tidak ada Stars yang diperoleh) selama 2 tahun berturut-turut dapat dihapus dari program Starbucks Rewards. Jika akun dinonaktifkan, semua Stars yang terkumpul akan hangus.

Hak Pengguna untuk Penutupan Akun

Anda dapat menutup akun dengan email ke customer.care@starbucks.co.id dan melampirkan:

• Foto KTP/KITAS.
• Selfie dengan KTP.
• Formulir Penutupan Akun yang ditandatangani dan distempel.

Setelah verifikasi oleh Customer Care, saldo tersisa dapat ditarik.

Biaya Layanan

Saat ini tidak ada biaya keanggotaan Starbucks Rewards, tetapi kami dapat mengenakan biaya layanan untuk penggunaan offline Starbucks Card di gerai atau aplikasi. Informasi biaya akan dikomunikasikan melalui situs web atau media lainnya.

Kebijakan Privasi

Harap baca Kebijakan Privasi Starbucks untuk memahami pengumpulan, penggunaan, dan perlindungan data pribadi Anda.

Perubahan pada Perjanjian

Kami dapat mengubah Perjanjian ini kapan saja. Perubahan akan diposting di situs web, dan pemberitahuan akan ditampilkan selama 30 hari. Perubahan berlaku setelah diposting, kecuali ditentukan lain. Anda dianggap menerima perubahan jika:

• Tidak menyampaikan penolakan secara tertulis dalam 20 hari.
• Tetap menggunakan Starbucks Card setelah masa pemberitahuan.

Jika Anda menolak perubahan, kami akan menutup Starbucks Card dan mengembalikan saldo yang tersisa.

Hukum yang Berlaku – Indonesia

Perjanjian ini tunduk pada hukum Indonesia.

Pengalihan Hak

Kami dapat mengalihkan sebagian atau seluruh Perjanjian tanpa pemberitahuan. Anda tidak dapat mengalihkan Perjanjian tanpa persetujuan tertulis dari kami

Ringkasan Manfaat & Risiko Manfaat:

• Starbucks Card dan aplikasi Starbucks Rewards dapat digunakan di semua gerai Starbucks yang berpartisipasi.
• Berhak mengikuti promosi sesuai persyaratan.
• Hubungi Customer Service (021) 1-500-078 untuk pertanyaan atau keluhan.

Risiko:

• Wajib memberikan informasi pribadi yang akurat dan memperbaruinya jika berubah. Jika tidak, kartu dapat dinonaktifkan.
• Bertanggung jawab menjaga kerahasiaan informasi akun/kartu. Kami tidak akan meminta kata sandi, OTP, PIN, atau barcode.
• Perlakukan Starbucks Card seperti uang tunai. Kami tidak bertanggung jawab atas kerugian akibat kelalaian penggunaan.
• Jika kartu/informasi dicuri, Anda bertanggung jawab atas semua transaksi, termasuk yang tidak sah.
• Segera hubungi Customer Service jika kartu hilang, dicuri, atau rusak.
• Kami dapat membatasi penggunaan Starbucks Card jika diduga terjadi penyalahgunaan.

Pertanyaan

Untuk pertanyaan terkait Perjanjian atau Starbucks Card, kunjungi situs web kami atau hubungi (021) 1 500 078.