Starbucks Card Terms & Conditions
Updated July 27, 2021
This Starbucks Card Agreement ("Agreement") is between you and PT Sari Coffee Indonesia (“Starbucks”) ("we" or "us") and describes the terms and conditions that apply to your Starbucks Card. By buying, loading or using your Starbucks Card, you agree to these terms.
About Your Starbucks Card
We issue the Starbucks Card to you. It allows you to load monetary value in Indonesian Rupiah currency onto your Starbucks Card for use at participating Starbucks stores in Indonesia. The Indonesian Rupiah value that you load onto your Starbucks Card is a prepayment for the goods and services of participating stores.
The balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card is closed loop, registered to and monitored by Bank of Indonesia.
We offer the Starbucks Card to make it easier for you to shop with us and to make your relationship with us more rewarding. Unless otherwise required by law or permitted by this Agreement, the Indonesian Rupiah value on your Starbucks Card is non-refundable and may not be redeemed for cash. All Starbucks stores in Indonesia accept your Starbucks Card.
Starbucks Cards are not targeted towards, nor intended for use by, anyone under the age of 18.
Loading Value on Your Card
You can load monetary value (or Top-Up) on your Starbucks Card denominated in Indonesian Rupiah currency. In order to make a Top Up transaction in your Starbucks Card, you are given the option to do it offline by visiting the nearest Starbucks store and can also be done online through our website or a Virtual Account (Virtual Account) available in your Starbucks ID Mobile App.
Initially you may not have more than IDR 2,000,000 in value on any of your Starbucks Cards at any time, and no more than IDR 20,000,000 may be associated with any one Starbucks Card in a single month. This means that the activity on any one of your Starbucks Cards cannot exceed IDR 20,000,000 over the course of a month. There is a minimum amount that you may load on any Starbucks Card at any given time, and that amount is typically IDR 100,000. We may change any of these amounts at any time without notice to you.
To be able to save a larger balance in your account and Starbucks Card, you need to go through the KYC (Know Your Customer) process to upgrade (upgrade) your account status to a Premium account. Thus, you can save a maximum balance of Rp.10,000,000 (ten million rupiah) into your Starbucks ID account.
All amounts loaded onto your Starbucks Card are denominated in Indonesian Rupiah and the Starbucks Card is only valid for transactions in all participating Starbucks stores in Indonesia.
From time to time, we may, in our sole discretion, run promotional programs associated with the Starbucks Card program ("Promotions"). Such Promotions are subject to these terms, as well as additional terms as indicated in connection with the Promotions. We reserve the right to modify the terms and conditions of any Promotion at any time, including and up to terminating the Promotion.
Receipts and Transaction History
When you use your Starbucks Card, we will provide a receipt if you request one. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. Please check your online transaction history regularly to ensure that your transaction history and account balance are correct in. You can check the balance of your Starbucks Card via the Starbucks Mobile App or website to review your recent transactions on your Starbucks Card.
Billing Errors, Corrections
We will correct the balance of your Starbucks Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you wish to dispute any transaction or correction that has been applied to your Starbucks Card, please call Customer Service at (021) 1 500 078. Assuming you provide sufficient details, we will review your claim and tell you what we find. We will correct any error promptly after we finish our review. If we do not find any error, we will explain what we found. We have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.
Fraud Associated with Your Starbucks Card or Card Balance
We will not accept any Starbucks Card, or will limit use of any Starbucks Card or Starbucks Card balance, if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful, and we consider such action appropriate to limit our risk.
Registration, Liability for Unauthorized Transactions
To register your Starbucks Card, you can do this through the “Add Card” feature on the Starbucks ID Mobile App or please visit our website. When registering for or purchasing a Starbucks Card, you agree that you will: (i) provide complete and accurate information about yourself; and (ii) update such information if it changes. If you do not provide or update such information, or if we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your Starbucks Card. If you believe your Starbucks Card has been disabled in error, please call (021) 1 500 078 . You are responsible for: (a) the accuracy of all information that you provide to us; and (b) maintaining the confidentiality and security of your Starbucks Card information. All of your Starbucks Cards can be activated and registered for use in your Starbucks Rewards® account, but you may only maintain one (1) such account at any time.
You should treat your Starbucks Card like cash and not disclose your account and Starbucks Card information to anyone. As stated previously, the balance value in Indonesian Rupiah currency within your Starbucks Card is registered as electronic money to make shopping transactions at all participating Starbucks Indonesia stores in accordance with the applicable regulations. All transactions within your Starbucks Rewards account and Starbucks Card is Closed Loop, registered to and monitored by Bank of Indonesia.